Nature of Services to be rendered by the BC and its outlets

The BC arrangement essentially means enrolling customers and enabling the transactions of the customers at the Customer Service Points (CSPs) besides sourcing various deposit and loan products for the Bank as a Business Facilitator. The outlets of the BCs will need to undertake BC activity through any one of the different technologies adopted by the Bank. These can be Card Technology, Kiosk Banking Technology and the Cell phone messaging Technology. 

Here either a Smart Card, i.e., a card with a Chip, (which is a contact or a contact less card) or a Chip-less or just a plastic card may be used for transacting. These cards work with biometric identification. The transactions can be either online or offline also.

In this card technology, the BCs can enroll customers and open No-Frills Account in the form Savings Bank and Recurring Deposit Accounts, undertake deposit and withdrawal transactions (in cash) in these two accounts through the technology provided by the Bank/Technology vendors concerned, for the customers thus enrolled. The Savings Bank account can also be opened as a Savings Bank cum Overdraft Account. After six months of operation of the account as a Savings Bank account the customer would be eligible for an overdraft also.

In Kiosk banking, using a Finger Print capturing device supplied by the Bank and using the internet connectivity, a BC can enroll customers and open No Frills Savings Bank Account. Other products are likely to be added soon. The transactions are always online in Kiosk Banking.

Further, we consider every BC as BF plus, (BF = Business Facilitator); that is every BC is expected to source business outside the technology enabled No Frills Account. It is also seen from our various pilots that to make the BC activity viable, BF activity also needs to be undertaken by the outlets of the BC. For this a few simple banking products will be initially selected and training on the features of the products and Know Your Customer (KYC) guidelines of the Reserve Bank of India (RBI) will be given by the Bank.

For such BF activity, the outlet operators would need to identify customers, motivate and market the bank’s liability and asset products to such customers. Also help the customer in filling the loan application/account opening forms, obtain photographs, documents for complying with the KYC guidelines of the RBI, documents and papers for sanction of the loans and direct the customers to the link branches concerned with all papers.

Cash will be accepted/ paid only through technology in the No Frills Accounts and for all other accounts i.e., only the CSP of the BC can accept cash / make cash payments. The BF is not permitted to handle cash. Customers sourced by the BF will transact at the concerned Branch only.

The BC will also need to participate in the Financial Literacy/ Awareness efforts of the Bank.

Exclusivity: An outlet of a BC - called a Customer Service Point (CSP) by us should not do any business for any other bank/financial institution. We would like to have exclusivity in this regard.

Security Deposit: In terms of our Bank’s Policy, the BC would be required to keep security deposit equivalent to a fixed percentage of the expected business volumes of a year.

BC Agreement: A copy of our standard BC agreement will be forwarded to you separately for your information and reference.

Cash Management : For the BC transactions the BC would be required to open a Current Account or Over Draft Account called the Settlement Account and keep it pre-funded. In terms of the technology we are using, whenever a customer comes and deposits cash into his account at the BC outlets, the customer’s account will be credited and the BC’s Settlement account will be debited. Similarly whenever a customer withdraws money from the outlets, his account will be debited and the BC’s Settlement will be credited. Therefore, in respect of BC operations undertaken by the BC the Cash Management, i.e. maintaining sufficient pre-funded balance in the Settlement account, and sufficient cash at the outlets and movement of the funds between the outlets and the Settlement Account are required to be taken care of. Plus, the cash at the outlet being the BC’s cash, the risk and costs associated with this also will have to be borne by the BC.

Selection of agents/sub-agents, Due Diligence: Selection of agents/sub-agents will be done in terms of guidelines issued by RBI from time to time.

Banners and Stationery: Bank will supply with suitable banners/sign boards as well as the stationery required for BC operations.

Commission Payable to BC: The rates of commission payable to the BC will be advised after the completion of selection process.

The BC will need to draw up a Business Continuity Plan to ensure that the customers enrolled are served without any disruption.